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Factory Questions

Q: Where is the factory located, and what is its size?

A: Our factory locted in Hubei Province, covers an area of more than 48,000 saquare meters.

Q: What is the daily/yearly production capacity of the factory?

A: The annual production volume of stroller is 2.6 million pieces.

Q: Does the factory offer customization services?

A: Yes. Your customized requirements for color, logo, design, package, carton mark, your language manual etc. We are very welcome

Q: How can I visit your factory?

A: Sure, you can visit our factory in anytime.

Product Questions

Q: Can I get a sample and how long will it take?

A: Yes. We can supply sample. And you need to pay for the sample and courier. About 10days after receiving the payment, we will send it out.

Q: What is the quality assurance process for your products?

A: We attach great importance to quality control.Every part of our products has its own QC.

Order Questions

Q: Can I track the status of my order?

A: Yes, once your order has been shipped, we will provide you with a tracking number and instructions on how to track the status of your shipment.

Q: Is it possible to modify or cancel an order after it has been placed?

A: Order modifications or cancellations are subject to certain conditions. Please contact our customer service team as soon as possible, and we will do our best to assist you.

Payment Questions

Q: What is the payment terms?

A: T/T, L/C and so on.(Contact with customer our service)

Delivery Questions

Q: What's the delivery time?

A: It will take about 25-35 days to finish an order. But the exact time is according to actual situation.

After-sales Questions

Q: Is remote technical support service available?

A: Yes, we provide remote technical support service. You can contact our technical support team by phone or through online chat to receive assistance and guidance.